Refund and Returns Policy

Refund and Returns Policy for Worldly Treasure BD

Last Updated: August 14, 2026

Thank you for shopping at Worldly Treasure BD (accessible at https://worldlytreasurebd.com/

). We want you to be completely satisfied with your purchase. If you are not entirely satisfied, we are here to help with our return, replacement, and refund process.

1. Conditions for Returns

To be eligible for a return or replacement, please ensure the following conditions are met:

• Notification Window: You must notify us within 24 to 48 hours of receiving your parcel if the product is defective, damaged, or incorrect.
• Product Condition: The item must be unused, unwashed, and in the same condition that you received it.
• Packaging & Tags: The product must be returned in its original packaging with all tags, labels, user manuals, and accessories intact.
• Proof of Purchase: You must provide the invoice/receipt or order ID, along with a clear unboxing photo or video showing the defect/issue.

2. Valid Reasons for Return or Replacement

We accept returns and issue replacements under the following circumstances:

• Received a damaged or broken item during transit.
• Received a defective or malfunctioning product.
• Received an incorrect item (wrong size, color, or model compared to what was ordered).
• Missing parts or accessories that were supposed to be included.

3. Non-Returnable / Non-Refundable Items

Certain items cannot be returned or refunded due to hygiene and health protection reasons, including:

• Products with missing tags or altered original packaging.
• Items damaged due to misuse, negligence, or unauthorized modification.
• Clearance, final sale, or promotional giveaway items.
• Intimate apparel, personal care, or consumable goods (if applicable).

4. Return Process

Follow these steps to initiate a return:

1. Contact Us: Reach out to our customer support team via WhatsApp/Phone at +880 1339811519 or email worldlytress@gmail.com with your Order ID, description of the issue, and photos/unboxing video.
2. Verification: Our team will review your claim and guide you on the return procedure.
3. Return Shipment: You will send the item back via our designated courier service to our office address or our courier partner will collect it from your doorstep (subject to location).

5. Refund Policy

Once your returned package is received and inspected by our quality assurance team:

• Approval Notification: We will notify you whether your return/refund has been approved or rejected.
• Refund Method: If approved, the refund will be processed through the original method of payment (bKash, Nagad, Bank Transfer, or Credit/Debit Card) or via store credit/voucher based on your preference.
• Processing Time: Refunds typically take 5 to 10 working days to reflect in your account, depending on your bank or payment gateway provider.
• Shipping Cost: If the return is due to our error (damaged, defective, or incorrect product), we will cover the return shipping cost. If the return is due to a change of mind or customer error, the return shipping charge may be deducted from the refund amount.

6. Order Cancellations

• You can cancel your order free of charge before it has been dispatched/shipped.
• If the order has already been handed over to the courier partner, standard delivery and return shipping charges may apply.

7. Contact Us

If you have any questions about our Return and Refund Policy, please get in touch with us:

Address: 37/2 Purana Paltan, Dhaka – 1000, Bangladesh

Website:https://worldlytreasurebd.com/

Email: worldlytress@gmail.com

Phone / WhatsApp: +880 1339811519